Returns & Refund Policy – JB’s World

At JB’s World, we want you and your dog to love every purchase. If something isn’t quite right, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in the original packaging

• Show no signs of damage, wear, or use

If these conditions are met, we will provide a full refund for the item price once the return is received and inspected.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned if they have been opened or used. These may include certain pet products that come into direct contact with pets.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the issue so we can resolve it quickly.

We will gladly offer a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

How to Start a Return

To begin a return, please contact us at:

jamie-lee@planetgolden.shop

Include your order number and reason for return, and we will provide instructions for the next steps.

Our Promise

JB’s World was created by pet lovers, for pet lovers. If something isn’t right, we’ll always do our best to make it right.